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FAQ: FAQ

FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR RETURN POLICY?

If the item arrives damaged we will be happy to help you out in a return or refund transaction within 30 days of receiving. Take photos of the damage, a quick description and send it to contact@shopnecoarts.com, we strive to reply within 48 hours.

Full Policy

WHAT IS YOUR SHIPPING  POLICY?

We strive for your order to be delivered into your hands within two weeks of ordering. However, the post office may cause delays. 

Your order may arrive in different packages as they are not all shipped from a NecoArts location.

 SHIPPING  RATES

UNITED STATES:

Shipping for all items is free.

INTERNATIONAL:

Shipping is available, covered by the collector.

ARE ART COMMISSIONS OPEN?

Commissions are open but limited space is available. Compose an email with a full description and images, if any, of your idea for the piece. 

HOW TO CONTACT NECO?

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